Frequently Asked Questions

Product

All our sofas are handmade in the UK  🇬🇧

Our sofas are designed to be built without tools. Unbox, slide into place and you're ready to go!

Yes. We offer 20 year frame guarantee and a 1 year manufacturing fault guarantee 

All dimensions are shown on the product page. We recommend measuring your space carefully to ensure you are happy the product will fit

Orders

You can't amend your contact or delivery information once the order has been placed 

From your bag, proceed to checkout, and add your code to the discount code box. Hit apply and your new total will appear! 

You will receive an order confirmation email, followed by a dispatch email when your order is on the way. If you have not received either of these please contact service@hutchsofa.com 

Delivery

We offer FREE standard delivery Monday to Friday. For the majority of postcodes, we aim to deliver within 10 working days. Please see our T&Cs for more info

We don't currently deliver outside of the UK

Please contact service@hutchsofa.com and one of our team will look into this for you

Sofa Care

Definitely! Carefully vacuum your sofa using the soft brush upholstery attachment at least once a week, dust removal may be improved by brushing with a soft brush or velvet brush. Dirt and dust will rapidly increase fabric wear and may cause the dulling and fading of colours. Give the sofa legs a wipe over with a clean, dry cloth - do not use spray polishes or cleaners as any overspray may damage the fabric

Blot any spillages immediately with a clean dry cloth. Spot clean only with a damp cloth - do not use a large amount of water as this may permanently stain the fabric 

Use a professional.  They will know which cleaning products and equipment they can use on our fabrics

Returns

We know you'll love your sofa. If for any reason you don’t, you can return it free of charge within the 30 day trial period. To request a refund, contact service@hutchsofa.com with your order number and delivery address. Please see our T&Cs for more info

All refunds will be processed within 14 days once your order has been returned

Contact

You can finds us on Instagram, Facebook, or email us at service@hutchsofa.com